EE
Evert E
1 reviews | Active since Oct 2022
24 Oct 2022, 15:43
Not receiving full transferred amount in account
No communication, bad service, worst banking experience I've ever experienced. Money was transferred into my Tymebank account. I received less than half of the full amount. When calling the call centre they weren't able to help me in full as they just log incoming calls. After two weeks the money was still not reflecting in my account. After a couple of phonecalls to the call centre i got an email address. I emailed my ARN numbers with my case number to *** no response from their team. There's no use to call the call centre as they will just create a case number. After that you get no communication. After emailing the card department directly with my ARN number with the proof of the transactions im still waiting for a response after a follow up email as well. With no branches and a sourced out call centre there's no one you can hold responsible. To top it of no communication from the tymebank team or head office. Clearly your money is not safe and there's no proper team to backup the service department to handle your disputes efficiently. You will be going around in circles.
Helpful (0)
Replies (13)0
Replies (13)
GoTyme Bank | Formerly TymeBank's replyOfficial
25 Oct 2022, 12:13Hi Evert, that's not cool to hear. Thank you for sending your details, we’ve asked our team to get in touch with you. The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply25 Oct 2022, 12:13
Official
Hi Evert, that's not cool to hear. Thank you for sending your details, we’ve asked our team to get in touch with you. The TymeBank Team
EE
Evert E's updateReviewer Update
25 Oct 2022, 13:00Firstly to get a response like this "not cool to hear" is really unprofessional and definitely not what you would expect from a bank. I've sent 3 follow up emails of my ARN numbers to your card department and no response. It's been more than two weeks and my money is still not in my account. I need results and this issue needs to be resolved. Not a automated or copied message that your team will get back to me and nothing happens. They have all the information they need and I want my money in my account.
EE
Evert E's update25 Oct 2022, 13:00
Reviewer Update
Firstly to get a response like this "not cool to hear" is really unprofessional and definitely not what you would expect from a bank. I've sent 3 follow up emails of my ARN numbers to your card department and no response. It's been more than two weeks and my money is still not in my account. I need results and this issue needs to be resolved. Not a automated or copied message that your team will get back to me and nothing happens. They have all the information they need and I want my money in my account.
EE
Evert E's updateReviewer Update
26 Oct 2022, 11:36A day later, another follow up email and yet no response even after you said your team will follow up. How is it possible to be so ***********. It's more than two weeks now going to three weeks that money was transferred to my account and I received less than half of the full amount... I've provided your team with the ARN numbers for the transaction and I don't get any feedback or response.
EE
Evert E's update26 Oct 2022, 11:36
Reviewer Update
A day later, another follow up email and yet no response even after you said your team will follow up. How is it possible to be so ***********. It's more than two weeks now going to three weeks that money was transferred to my account and I received less than half of the full amount... I've provided your team with the ARN numbers for the transaction and I don't get any feedback or response.
GoTyme Bank | Formerly TymeBank's replyOfficial
26 Oct 2022, 14:43 we’ve asked our team to get in touch with you
GoTyme Bank | Formerly TymeBank's reply26 Oct 2022, 14:43
Official
we’ve asked our team to get in touch with you
EE
Evert E's updateReviewer Update
27 Oct 2022, 10:19This is ridiculous and draining. Empty promises. Another day, another follow up email, no feedback and going to three weeks now. How *********** can a bank really be. I need my money. I've provided all the details to your team. Surprisingly enough I haven't received any feedback or emails besides automated emails... Clearly anyone banking with tymebank needs to know your money is not safe with the bank. Any issues you will be going around in circles and nothing gets resolved... I will open a case at OBS. I've had enough
EE
Evert E's update27 Oct 2022, 10:19
Reviewer Update
This is ridiculous and draining. Empty promises. Another day, another follow up email, no feedback and going to three weeks now. How *********** can a bank really be. I need my money. I've provided all the details to your team. Surprisingly enough I haven't received any feedback or emails besides automated emails... Clearly anyone banking with tymebank needs to know your money is not safe with the bank. Any issues you will be going around in circles and nothing gets resolved... I will open a case at OBS. I've had enough
GoTyme Bank | Formerly TymeBank's replyOfficial
27 Oct 2022, 12:25We are deeply sorry for the inconvenience, our team is working on it.
GoTyme Bank | Formerly TymeBank's reply27 Oct 2022, 12:25
Official
We are deeply sorry for the inconvenience, our team is working on it.
EE
Evert E's updateReviewer Update
27 Oct 2022, 12:36I've been hearing it over and over again with no response, no results and me having to complain and follow up going in circles. All I want is this matter to be resolved and my money in my account that was transferred to me three weeks ago. No empty promises and nothing gets resolved. No apologies, empty promises and no action. I need results and this matter to be resolved!
EE
Evert E's update27 Oct 2022, 12:36
Reviewer Update
I've been hearing it over and over again with no response, no results and me having to complain and follow up going in circles. All I want is this matter to be resolved and my money in my account that was transferred to me three weeks ago. No empty promises and nothing gets resolved. No apologies, empty promises and no action. I need results and this matter to be resolved!
GoTyme Bank | Formerly TymeBank's replyOfficial
27 Oct 2022, 12:55We on it
GoTyme Bank | Formerly TymeBank's reply27 Oct 2022, 12:55
Official
We on it
EE
Evert E's updateReviewer Update
27 Oct 2022, 14:58It's approaching closing time and I still haven't heard anything from your team or had any responses to my emails or follow up emails? When will this issue be resolved and my money be in my account?
EE
Evert E's update27 Oct 2022, 14:58
Reviewer Update
It's approaching closing time and I still haven't heard anything from your team or had any responses to my emails or follow up emails? When will this issue be resolved and my money be in my account?
EE
Evert E's updateReviewer Update
28 Oct 2022, 06:42Another day, another follow up email. More empty promises. No results and no action has been taken.My money is still not in my account. I still haven't received any feedback from your team at all or any responses to my emails even after all your empty promises that your team is working on it or your team will get back to me. I've sent all the proof of transactions ARN numbers and nothing happens. It's really frustrating to work with such an *********** bank. I want my money in my account! When will this matter actually be resolved? It's going to three weeks now... is there ***** happening in the department or peoples money getting ****** or is there actually a team handling these matters? Because nothing is happening. What lengths should your clients go through to actually get service?
EE
Evert E's update28 Oct 2022, 06:42
Reviewer Update
Another day, another follow up email. More empty promises. No results and no action has been taken.My money is still not in my account. I still haven't received any feedback from your team at all or any responses to my emails even after all your empty promises that your team is working on it or your team will get back to me. I've sent all the proof of transactions ARN numbers and nothing happens. It's really frustrating to work with such an *********** bank. I want my money in my account! When will this matter actually be resolved? It's going to three weeks now... is there ***** happening in the department or peoples money getting ****** or is there actually a team handling these matters? Because nothing is happening. What lengths should your clients go through to actually get service?
EE
Evert E's updateReviewer Update
31 Oct 2022, 12:19The only messages I'm getting is . Your team is working on it. Sorry for the inconvenience. Automated emails that the team will get back to me. Nothing happens, nobody gets back to me and the issue doesn't get resolved. I've sent my ARN numbers for proof of transactions that Tymebank has the funds and can track it. The money is not in my account. This week it will be 4 weeks. I was on a call centre call now and after speaking to someone I was put on hold. After more than one hour the phonecall gets dropped. More money and time down the drain. The public must see how *********** the Tymebank team is and that their money is not safe with Tymebank. Before they put their hard earned money into the bank they should think twice and rather go with a bank they can trust where they can get service and their money not get ****** where it will be safe. Where you won't struggle to get service. I want my money in my account that I've been waiting for 3 weeks now. All I'm getting is excuses, empty promises and nobody is able to help me resolve this matter.
EE
Evert E's update31 Oct 2022, 12:19
Reviewer Update
The only messages I'm getting is . Your team is working on it. Sorry for the inconvenience. Automated emails that the team will get back to me. Nothing happens, nobody gets back to me and the issue doesn't get resolved. I've sent my ARN numbers for proof of transactions that Tymebank has the funds and can track it. The money is not in my account. This week it will be 4 weeks. I was on a call centre call now and after speaking to someone I was put on hold. After more than one hour the phonecall gets dropped. More money and time down the drain. The public must see how *********** the Tymebank team is and that their money is not safe with Tymebank. Before they put their hard earned money into the bank they should think twice and rather go with a bank they can trust where they can get service and their money not get ****** where it will be safe. Where you won't struggle to get service. I want my money in my account that I've been waiting for 3 weeks now. All I'm getting is excuses, empty promises and nobody is able to help me resolve this matter.
EE
Evert E's updateReviewer Update
11 Nov 2022, 15:2630 days now and still waiting for my money. How do explain this and will this be resolved?
EE
Evert E's update11 Nov 2022, 15:26
Reviewer Update
30 days now and still waiting for my money. How do explain this and will this be resolved?
EE
Evert E's updateReviewer Update
14 Nov 2022, 20:22Yes I've had two different case numbers. I've emailed my ARN numbers. I've sent follow up emails every single day and yet nothing gets resolved. It's been more than 30 days that I'm waiting for my money. Phoned in the call centre. Have been hanged up on after being on a call for more than an hour. I've contacted Tymebank via Facebook, Hellopeter, Email and the call centre. This is really ridiculous the service you getting. Having to wait for your own money. Not getting your issue resolved. Having to waste your time and airtime. Not getting any results.... Since then I've allocated all my funds and deposits with a different bank.... I'm going in circles and nothing gets resolved.
EE
Evert E's update14 Nov 2022, 20:22
Reviewer Update
Yes I've had two different case numbers. I've emailed my ARN numbers. I've sent follow up emails every single day and yet nothing gets resolved. It's been more than 30 days that I'm waiting for my money. Phoned in the call centre. Have been hanged up on after being on a call for more than an hour. I've contacted Tymebank via Facebook, Hellopeter, Email and the call centre. This is really ridiculous the service you getting. Having to wait for your own money. Not getting your issue resolved. Having to waste your time and airtime. Not getting any results.... Since then I've allocated all my funds and deposits with a different bank.... I'm going in circles and nothing gets resolved.