Not good service

I just wanna say how deeply disappointed and upset I am about this bank . The first time I called the customer service line to advise about ***** happening on my account I was told to deactivate my virtual card I did that and the ***** continued after several calls they eventually told me to get a new card I did so. Now for the past 3 months I've been trying to set my virtual card back up as I was told the virtual card was not the issue and that guy who assisted me didn't do his job , nevertheless I told them I don't receive the OTP for the virtual card but I get the OTP for anything else , I was told it will be resolved I got a text saying the issue is fixed I tried and it's still not working I can't use the virtual card why!!! Is this so complicated why can't they just fix the issue that agent I spoke to first he blocked me from using my virtual card he blocked it I don't have access to use it I get told the bank must authorise it so why can't they just do that so freaken useless don't use tyme bank guys they don't even deserve the one star absolutely pathetic.