"Not cool" banking service.

I have recently complained on HelloPeter about TymeBank. This is a follow up complaint because, despite receiving an initial proactive and positive message in response, my problem remains entirely unresolved and any communication beyond the initial response has been "staggered" at best.

On trying to login to my app (on Android 11), I receive an E0001 error. From my previous complaint, Tyme very bluntly told me to login to my internet banking, delink my device, and relink. On trying to activate my internet banking (on a chrome browser windows 10 laptop), a status code 401 is returned. As such, this issue remains entirely unresolved.

I think it is completely unacceptable for TymeBank to deny a client access to their funds, and to fail to provide resolution after the client has repeatedly reached out on a services email address where Tyme claims to respond within 24 hours. This issue is now going in to week 2.