Nonsense Customer Service Centre

Called the call center everyday for 5 days to remove a hold put on my account (on a transaction that I perform regularly each month). Everyday day when I called- I was told that I'm being transferred to a person who can assist- only to be put on hold until I would hang up or run out of airtime. Spent hundreds and hundreds of Rands in airtime to get this matter sorted whilst I couldn't access my money for nearly a week