Nonexistent responses.

Recently, my TymeBank APP stopped working, returning an E0001 error.

TymeBank's WhatsApp AI is absolutely useless. I reached out twice by email. Both times, an automated response suggested that I could expect a real response within 24 hours. I have waited over 72 hours without a response. Unfortunately, calling them is not currently an option for me.

I chose to leave a 1 start review because I believe that a bank failing to ensure that one of their client's has access to their money is of an immensely serious nature, worsened by their lack of response. Perhaps if they were not an online bank, or perhaps in another industry, I would consider this problem differently and leave a 2 start review.

I hope that this feedback will achieve 2 things: First, get TymeBank to pull up their socks. Second, to make potential customers aware that they will struggle to be helped if something goes wrong.