1 reviews | Active since Jun 2015
Non-functioning complaints department
I have been banking with Tyme Bank for several years, and although there has been some quirks I was fairly satisfied.
The wool was removed from my eyes when I needed to make a payment to SARS in October of last year. In short, it simply could not be done as I was advised by the call centre staff. SARS is preloaded as a beneficiary with banks, as they do not have a normal account number, for understandable reasons, into which you can transfer funds. In order to settle SARS, I had to transfer funds to a different bank!
It is clear from posts on mybroadband in the past that one could do this through the website portal - but to my surprise this was just quietly discontinued!
I reached out to the complaints department on the 31st of October 2025 and followed up on the 1st of December 2025, but simply never received any response whatsoever!
A terrible "quirk", which is far more of an inconvenience is the inability to download proof of payments. One has to send a notification by email to receive a proof of payment. Often time, one has to request this several times before receiving it. No other bank has such an absurd system! Please get your app to a functional state where one can perform the basic banking practices which all other providers offer.
Thank you for bringing this matter to our attention.
We apologize for the inconvenience and frustration this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,
TymeBank
Thank you for bringing this matter to our attention.
We apologize for the inconvenience and frustration this has caused. Please note that we are investigating the issue and will reach out to you shortly.
Kind Regards,
TymeBank
Dear Willem van Wyk,
Thank you for bringing the matter to our attention. We apologise about any inconvenieces and delays caused.
Kindly note we have tried calling you on your number 071****925 with no avail on numerous occassions. We were calling regarding the complaint C-17215 laid on HelloPeter regarding downloading a proof of payment. Please note that you can download a proof of payment from your app by:
Logging onto your banking app>select your Everyday Account>Go to the specific transaction>expand on the transaction>select send payment notification on the bottom of the screen>Enter the details where you would like the notification sent>confirm the email.
Should you have any further questions or concerns, please do not hesitate to contact us at ***or WhatsApp on ***. We remain committed to providing quality service and greatly appreciate your understanding.
Alternatively, you may escalate your concerns to the National Financial Ombud Scheme (Banking Ombudsman) for further assistance via:
Phone: ***
Email: ***
Website: www.nfosa.co.za
Kind regards,
Customer Resolution Team
Dear Willem van Wyk,
Thank you for bringing the matter to our attention. We apologise about any inconvenieces and delays caused.
Kindly note we have tried calling you on your number 071****925 with no avail on numerous occassions. We were calling regarding the complaint C-17215 laid on HelloPeter regarding downloading a proof of payment. Please note that you can download a proof of payment from your app by:
Logging onto your banking app>select your Everyday Account>Go to the specific transaction>expand on the transaction>select send payment notification on the bottom of the screen>Enter the details where you would like the notification sent>confirm the email.
Should you have any further questions or concerns, please do not hesitate to contact us at ***or WhatsApp on ***. We remain committed to providing quality service and greatly appreciate your understanding.
Alternatively, you may escalate your concerns to the National Financial Ombud Scheme (Banking Ombudsman) for further assistance via:
Phone: ***
Email: ***
Website: www.nfosa.co.za
Kind regards,
Customer Resolution Team
I will be responding and most likely escalating this poor service to the Ombudsman.
I will be responding and most likely escalating this poor service to the Ombudsman.