Non existent customer service

Tymebank's channels to contact them are useless. I called the customer contact center and was put on hold and kept being reassured I was number 2 in the queue, after waiting 2 hours and still number 2 in their queue I hung up Tried their whatsapp channel and was totally ignored after repeatedly send "Hi" either confirmed double tick delivery. Come on TymeBank, you're a bank with no physical branches your contact channels should above and beyond to compensate for this.