no wrongdoing on the part of the Bank

I have yesterday experienced a loss of money from my account which contacted ***** the then blocked my account to investigate this is the response I received ....I am being treated unfairly I have not delinked my app on my phone but this was achieved by a *****ster so how safe is Tyme bank.

Your TymeBank ***** Case: GFD-316267Inbox

 DoNotReply CustomerCare <***> 8 Oct 2025, 21:53 (11 hours ago) to me

Dear STACEYLEE ROCHELLE AUGUST,

We have finalised our initial investigation of your ***** Dispute case. Our investigation revealed that there was no wrongdoing on the part of the Bank and that your personal information was compromised.