No Trust - Missing Money

I transferred money between my current account and my Goalsave account a week ago, since then - my money is missing. I reported it on Thursday, and was assured that I would have feedback by Saturday. No feedback received. On Sunday I phoned and was assured it would be resolved by Monday. No feedback received and a large sum of funds still gone. I emailed them yesterday, and still no feedback or money.

If you put your money in a bank because you "Trust" them to keep it safe, and trust them to keep their promises - not the bank you should go with.