no time for ThymeBank

SASSA requires applicants under review to obtain a bank stamp from ALL banks confirming whether there is an account held by them or not. Easy enough for all banks EXCEPT for TYMEBANK. I cannot obtain a bankstamp from them for love or money in Johannesburg. After phoning the call centre - they said to email them the form, they will stamp it and return it. I am still waiting for the stamped document to be returned after TWO WEEKS . My 80-year old mother's appointment with SASSA offices is set - we must attend on that date. How is it that NOWHERE in JHB is one able to access a human person in order to confirm that my mother does not have a bank account open with TYME and obtain the necessary stamp on the documents? My mother does not have an account with TYME and just as well - because I feel desperately sorry for individuals who need administrative processes conducted by a banking institution that has no physical presence. Its shocking.