NO SUPPORT OR HELP TO MIGRATE TO THE NEW APP

What a disgrace since the change from Tyme bank to GoTyme.

I cannot connect to migrate from Tyme bank to the new app if GoTyme. I encounter an error no matter what I try or tried.

I called the number provided. A ref no was given for the complaint however I misplaced the ref no . I was not sent an SMS with the ref no either. Now waiting since Friday 5 June, 7 days for a technician support to call me. This is Unexceptable!!!! My frustration is beyond comprehension since I need my app urgently!!!