NO SUPPORT FROM TYME BANK

What a horrible experience I had as a new customer at Tyme Bank. I had received an SMS from Tymebank on 13/07 that says my request has been resolved...I had made a mistake of depositing money into the wrong account from my other account and asked if Tymebank can assist but they refused. But then when I received this sms I was wondering what they have resolved. I phoned in And the agent I spoke with was really unprofessional and had no customer manners and on top of that she still had no answers, she was faffing on and on... I might have to move my money to another bank soon I don't feel safe with Tyme Bank at all.