No shame at all

TymeBank: Your ***** case has been resolved. A Goodwill amount of R500 will be paid within 5 working days.Tips to improve your security may be e-mailed. No email response regarding why was my device delinked from my Tymebank account at mmidnight without my authorization. You can clearly see what was taken from my account then you tell me out of goodwill you sending me money. Who asked for goodwill? i ddnt come and borrow money from you for you to come act like you doing me a ****** favour. What the hell. I want my entire amount taken dont take me for a fool. You cant even call a customer when ***** has occurred ur ****** agents tell us dey not allowed to call us what nonsense is that? ppl trust you with their hard earned mani and this is how u service dem? truly pathetic, no shame at all