No service from this bank

I have attempted to sort out the problem with my card for a few days. No one seems to be able to help and I cannot access my money. I called the support line and the lady attending to my call said she couldn't help other than telling me that the "shop must have been offline if it declined my card". When i told her that I had tried a variety of shops over three days, she said I must not talk - I must listen! I then wrote an email explaining what the problem is and the reply did not address my problem or try to help in any way. I the drove to 3 Pick n Pay shops because I was told that there was a Thyme Bank assistant at EVERY PICK N PAY STORE. This is not correct. Only one Pick n Pay had a ATM but no assistant. The Pick n Pay lady tried to help by telling me to change my pin. I did this but the card still doesn't work. I have give Thyme Bank to the end of today to sort out this problem. If not, I will close my account and inundate social media with bad reviews.