AH
Almanda H
1 reviews | Active since Apr 2013
26 Oct 2023, 14:04
No service at the help desk
Good day, I have sent a message on whatsapp, facebook and calls to the help desk with no luck at all. Please I just need a letter from Thymebank to confirm that there was no movement on my bank accoout for August month. I need this to apply for old age pension. The team leader confirm they will send in a request for this letter. 3 days later no letter and no services if we call the call center.
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Replies (4)AH
Almanda H's updateReviewer Update
27 Oct 2023, 13:11Yes he did. Started wit the call center Monday and Tuesday. Then on Thursday we send n message on whatshapp and also a private message on Face book.W J havenga.
AH
Almanda H's update27 Oct 2023, 13:11
Reviewer Update
Yes he did. Started wit the call center Monday and Tuesday. Then on Thursday we send n message on whatshapp and also a private message on Face book.W J havenga.
AH
Almanda H's updateReviewer Update
30 Oct 2023, 08:06Good morning. There was no assistance at your help desk. No assistance on your WhatsApp group. No assistance on your Facebook private message. Still no feedback for assistance from ThymeBank on Helopeter. Do not have any other options but to take screenshot of everything and logging a complaint with The Ombudsman for Banking Services today. Thank you
AH
Almanda H's update30 Oct 2023, 08:06
Reviewer Update
Good morning. There was no assistance at your help desk. No assistance on your WhatsApp group. No assistance on your Facebook private message. Still no feedback for assistance from ThymeBank on Helopeter. Do not have any other options but to take screenshot of everything and logging a complaint with The Ombudsman for Banking Services today. Thank you
AH
Almanda H's updateReviewer Update
30 Oct 2023, 08:09Good morning. There was no assistance at your help desk. No assistance on your WhatsApp group. No assistance on yoyr Facebook private message. Still no feedback for assistance from ThymeBank. Do not have any options but to take screenshot of everything andlog a complaint today with The Ombudsman for Banking Services on
AH
Almanda H's update30 Oct 2023, 08:09
Reviewer Update
Good morning. There was no assistance at your help desk. No assistance on your WhatsApp group. No assistance on yoyr Facebook private message. Still no feedback for assistance from ThymeBank. Do not have any options but to take screenshot of everything andlog a complaint today with The Ombudsman for Banking Services on
AH
Almanda H's updateReviewer Update
30 Oct 2023, 14:29Think you do not understand what the problem is. Please can you call us on *** or just go and read the messages. We did explain on WhatsApp the proplem. We need a confirmation letter that there was no movement on his account for August month. On the app you can not select aug because there was no movement.
AH
Almanda H's update30 Oct 2023, 14:29
Reviewer Update
Think you do not understand what the problem is. Please can you call us on *** or just go and read the messages. We did explain on WhatsApp the proplem. We need a confirmation letter that there was no movement on his account for August month. On the app you can not select aug because there was no movement.