No service

Worst banking experiance ever. I need a bank stamp to confirm my account on a document my potential employer supp**** me with. Help center said to email ***. This I did. No automatic reply on that email so no way to trace my query. Tried *** as per their website also no reply no responce. So I sent a mail to *** automatic responce with a reference I recieved. It states if the matter is urgent call the help line and use referance. I tried the agent told me it takes up to 48 hours and did not even take te referance number. This is very urgent and I tried 3 seperate pick n pay stores and have recieved no help from either Thymebank or Pick n Pay or Boxer stores. I am now at risk of losing the job opportunity I have due to this after not being employed for more than a year. Can Tymebank contact me I opened my account on Friday 5 March.