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Cindy C
1 reviews | Active since Nov 2025
13 Nov 2025, 18:53
No service
Can someone please tell me how does one reach a tymebank agent for assistance, when you call you hold on for who knows how long and when they finally do decide to answer your airtime has run out, sending emails gets sent back back to you because the receiver's inbox is full.
So what must you do when you can't receive payments because because tymebank rejects it, so I can only assume the account is frozen or what ever the case may be, but how do you get your account active again if you can't reach nobody
This is absurd....😡🤬
Helpful (0)
Replies (4)0
Replies (4)CC
Cindy C's updateReviewer Update
13 Nov 2025, 18:54Okay just so you know i am not the one with the issue I'm trying to help my (dad).
He finally reached someone who says that there is a debit order hold placed on his account because he hasn't been verified and he needs to verify via the app or via the link they sent, but neither of those seem to be working the only other option is for him to go to a kiosk which he isn't able to because he's not near one at the moment and he needs to receive a payment but because they keep rejecting it and refusing to assist by opening the account over the phone, he can't receive the payment.
Strangely enough the exact same thing happened to my sister, and she was assisted over the phone and she is still using her account till now without being verified, so why can some customers be assisted over the phone and others not.
I've done as they asked and sent them a DM with all the screenshots of the error msg's he gets when he tries to verify but still nothing is being done about it.
I would like to know if there is anyone else experience the same issue that has been assisted over the phone, because this is really ridiculous
He finally reached someone who says that there is a debit order hold placed on his account because he hasn't been verified and he needs to verify via the app or via the link they sent, but neither of those seem to be working the only other option is for him to go to a kiosk which he isn't able to because he's not near one at the moment and he needs to receive a payment but because they keep rejecting it and refusing to assist by opening the account over the phone, he can't receive the payment.
Strangely enough the exact same thing happened to my sister, and she was assisted over the phone and she is still using her account till now without being verified, so why can some customers be assisted over the phone and others not.
I've done as they asked and sent them a DM with all the screenshots of the error msg's he gets when he tries to verify but still nothing is being done about it.
I would like to know if there is anyone else experience the same issue that has been assisted over the phone, because this is really ridiculous
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Cindy C's update13 Nov 2025, 18:54
Reviewer Update
Okay just so you know i am not the one with the issue I'm trying to help my (dad).
He finally reached someone who says that there is a debit order hold placed on his account because he hasn't been verified and he needs to verify via the app or via the link they sent, but neither of those seem to be working the only other option is for him to go to a kiosk which he isn't able to because he's not near one at the moment and he needs to receive a payment but because they keep rejecting it and refusing to assist by opening the account over the phone, he can't receive the payment.
Strangely enough the exact same thing happened to my sister, and she was assisted over the phone and she is still using her account till now without being verified, so why can some customers be assisted over the phone and others not.
I've done as they asked and sent them a DM with all the screenshots of the error msg's he gets when he tries to verify but still nothing is being done about it.
I would like to know if there is anyone else experience the same issue that has been assisted over the phone, because this is really ridiculous
He finally reached someone who says that there is a debit order hold placed on his account because he hasn't been verified and he needs to verify via the app or via the link they sent, but neither of those seem to be working the only other option is for him to go to a kiosk which he isn't able to because he's not near one at the moment and he needs to receive a payment but because they keep rejecting it and refusing to assist by opening the account over the phone, he can't receive the payment.
Strangely enough the exact same thing happened to my sister, and she was assisted over the phone and she is still using her account till now without being verified, so why can some customers be assisted over the phone and others not.
I've done as they asked and sent them a DM with all the screenshots of the error msg's he gets when he tries to verify but still nothing is being done about it.
I would like to know if there is anyone else experience the same issue that has been assisted over the phone, because this is really ridiculous
GoTyme Bank | Formerly TymeBank's replyOfficial
14 Nov 2025, 07:38Hi Cindy,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required. We will enquire with the team and we will get back to your dad apologies.
TymeBank Team.
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required. We will enquire with the team and we will get back to your dad apologies.
TymeBank Team.
GoTyme Bank | Formerly TymeBank's reply14 Nov 2025, 07:38
Official
Hi Cindy,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required. We will enquire with the team and we will get back to your dad apologies.
TymeBank Team.
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required. We will enquire with the team and we will get back to your dad apologies.
TymeBank Team.
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Cindy C's updateReviewer Update
14 Nov 2025, 14:55 Hi as requested per phone call my dad has emailed the documents to the provided email address with the ref no as subject.
I sinscerely hope that this matter will be dealt with and sorted out before your verification department knocks off, because my dad has been stuck at border control for 2days now because of this uncalled and unnessescery hold on his account
I sinscerely hope that this matter will be dealt with and sorted out before your verification department knocks off, because my dad has been stuck at border control for 2days now because of this uncalled and unnessescery hold on his account
CC
Cindy C's update14 Nov 2025, 14:55
Reviewer Update
Hi as requested per phone call my dad has emailed the documents to the provided email address with the ref no as subject.
I sinscerely hope that this matter will be dealt with and sorted out before your verification department knocks off, because my dad has been stuck at border control for 2days now because of this uncalled and unnessescery hold on his account
I sinscerely hope that this matter will be dealt with and sorted out before your verification department knocks off, because my dad has been stuck at border control for 2days now because of this uncalled and unnessescery hold on his account
CC
Cindy C's updateReviewer Update
14 Nov 2025, 14:59He just logged into his account and still nothing has been done.
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Cindy C's update14 Nov 2025, 14:59
Reviewer Update
He just logged into his account and still nothing has been done.