no responce from tyme Bank

I am extremely frustrated with the shocking level of service from TymeBank. I have been waiting almost 3 months just to get a replacement card, and the system is completely failing me.I have physically visited TymeBank kiosks about 5 times now. Every single time, the kiosk refuses to accept or read my fingerprints, making it impossible to issue my card. On one of these occasions, I spent over 2 hours stranded at the kiosk trying to get it to work.To make matters worse, I had to call customer support while standing at the kiosk and completely used up my own airtime just trying to get assistance. On 3 separate occasions during these calls, consultants explicitly promised me that a technician would call me to resolve this fingerprint issue. Up until now, absolutely no one has contacted me.I am stuck without a card, losing money on airtime, wasting hours of my time, and being ignored by your support team. TymeBank, please contact me immediately and actually send a technician to fix this. This is unacceptable.