No respect for other's time at TymeBank.

I was made to swipe 2 times for the same trolley of groceries at Pick N Pay as their till got stuck and they could not trace my payment at that time. The money has gone off my account 2 times R2 362,01. I had been told that the duplicated transactions would naturally bounce back within 24 hours. Till this day I'm still waiting. I phoned time bank about an hour after this, which was the 28/06 , I later got an SMS that says they will decide on the 09/07 whether they should reverse the duplicated transaction or not. Tell me how does it take them 10 days to identify a duplicated amount on a bank statement. They are the worst when it comes to service, their call centre agent are just there to take messages your problem never gets resolved on the call. TymeBank is a mega disappointment