No Resoltion on GTQ

I bought R2000 electricity on 01.06.2026 no token number received , logged a query on GTQ-82653 which would have been resolved by 03.06.2026 , it was closes as resolved on 04.06.2026 still no token received . Logged another query on GTQ-83024 which was also resolved , still no token number ???. Agent keep on advising it has been referred and a team leader will be in contact . I want a resolution and my token number for Ref nr VAS***