No kiosks, no help. Closing my account.

Their customer service is awful.

I need to get a new card before the current one expires, but good luck trying to find a kiosk to do this. There were plenty of shops with kiosks in my area when I signed on a few years ago, now there is only 2 according to their site, yet nothing in store when you make the effort to go there.

Contacting support is useless, they tell you the same thing that is on the site, even after I inform them that I have been to the locations and there are no kiosks. Sending them an email is even worse, you'll get a response 24 hours later, however it will just be a template not addressing any of your questions.

I'm now forced to close the account, as I won't be able to get a new card when the current one expires at the end of the month. Even for that, I'll have to call a premium number and God knows how long that will take.

Rather stick to the big banks people, definitely the lesser of two evils. You will at least be able to renew your card and get assistance when needed.