No functional Tyme Bank Kiosk's in Kimberley

I called Pick 'n Pay, North Cape Mall, today only to find that the Tyme bank kiosk is out of order. So I decided to visit the store and I was referred to Kim City Branch, there Tyme bank kiosk has been out of all since the beginning of this week. So I went to the store today again after leaving North Cape Mall. The kiosk is till out of order. I spoke to Samuel apparently one of the Manager's who assured me that I could deposit money after I informed him that I had downloaded the app earlier and opened an account. So I proceeded to the cashier who informed me that it is not possible because she needs to swipe the card. I am not sure who does not know what is going on around them but I find it is pathetic that Covid is being blamed for lack of staff dealing specifically with Tyme Bank and the rest of the staff remain uninformed. Sunday is such a convenient day to do stuff but such a useless day it ends up being when you cannot resolve a simple matter like a deposit and new card issue