cC
cynthia C
1 reviews | Active since Mar 2009
01 Nov 2022, 12:32
No concept of customer service - NONE!
So firstly I am away on holiday and my cards dont work the whole weekend. Then I try and pay my bills to be continually told there is an error. I have to call the contact centre 3 times before someone answers, only to be told my account has been blocked but they cant tell me why and someone will get back to me in 24 - 48 hours!!!! THIS IS COMPLETELY UNACCEPTABLE...
Helpful (0)
Replies (12)0
Replies (12)
GoTyme Bank | Formerly TymeBank's replyOfficial
01 Nov 2022, 13:04Hi Cynthia, thank you for reaching out to us. Please note that we had experienced a bank outage, but the issue has been sorted out. Has our team reversed the funds into your account? The TymeBank Team
GoTyme Bank | Formerly TymeBank's reply01 Nov 2022, 13:04
Official
Hi Cynthia, thank you for reaching out to us. Please note that we had experienced a bank outage, but the issue has been sorted out. Has our team reversed the funds into your account? The TymeBank Team
cC
cynthia C's updateReviewer Update
01 Nov 2022, 14:00You blocked my accounts... what does this have to do with reversals in my account????
cC
cynthia C's update01 Nov 2022, 14:00
Reviewer Update
You blocked my accounts... what does this have to do with reversals in my account????
GoTyme Bank | Formerly TymeBank's replyOfficial
01 Nov 2022, 14:44 we’ve asked our team to get in touch with you
GoTyme Bank | Formerly TymeBank's reply01 Nov 2022, 14:44
Official
we’ve asked our team to get in touch with you
cC
cynthia C's updateReviewer Update
01 Nov 2022, 17:28I spoke to someone this morning already not a word... and I CANT access my money to pay my staff or pay my accounts.
cC
cynthia C's update01 Nov 2022, 17:28
Reviewer Update
I spoke to someone this morning already not a word... and I CANT access my money to pay my staff or pay my accounts.
cC
cynthia C's updateReviewer Update
02 Nov 2022, 08:55Still not a word... what the hell is wrong with you people I CANT USE MY BANK ACCOUNT!!!!!
cC
cynthia C's update02 Nov 2022, 08:55
Reviewer Update
Still not a word... what the hell is wrong with you people I CANT USE MY BANK ACCOUNT!!!!!
GoTyme Bank | Formerly TymeBank's replyOfficial
02 Nov 2022, 12:07Apologies for the delay.
GoTyme Bank | Formerly TymeBank's reply02 Nov 2022, 12:07
Official
Apologies for the delay.
cC
cynthia C's updateReviewer Update
02 Nov 2022, 16:47I have just called again... only to find out your ***** department "gave up" calling me because they could not get through. Did anyone think signal was possibly a problem because of loadshedding. That an sms with a number for me to call back might have been an alternative? Or maybe there is this electronic concept called an EMAIL - ever heard of that. Its another alternative way of communicating. Your staff have NO SKILLS - NONE! No ability to think out of the box. It looks like its the end of the road with me and Tyme bank - I have HAD ENOUGH!
cC
cynthia C's update02 Nov 2022, 16:47
Reviewer Update
I have just called again... only to find out your ***** department "gave up" calling me because they could not get through. Did anyone think signal was possibly a problem because of loadshedding. That an sms with a number for me to call back might have been an alternative? Or maybe there is this electronic concept called an EMAIL - ever heard of that. Its another alternative way of communicating. Your staff have NO SKILLS - NONE! No ability to think out of the box. It looks like its the end of the road with me and Tyme bank - I have HAD ENOUGH!
GoTyme Bank | Formerly TymeBank's replyOfficial
03 Nov 2022, 15:10 we’ve asked our team to get in touch with you
GoTyme Bank | Formerly TymeBank's reply03 Nov 2022, 15:10
Official
we’ve asked our team to get in touch with you
cC
cynthia C's updateReviewer Update
04 Nov 2022, 12:09My problem is STILL not resolved. One week down without access to my business account. You should all be so proud of how you cripple your own customers.
cC
cynthia C's update04 Nov 2022, 12:09
Reviewer Update
My problem is STILL not resolved. One week down without access to my business account. You should all be so proud of how you cripple your own customers.
cC
cynthia C's updateReviewer Update
04 Nov 2022, 12:10Been holding on for 20 mins without anyone in your call centre answering the phone. Just another thing to be proud of.
cC
cynthia C's update04 Nov 2022, 12:10
Reviewer Update
Been holding on for 20 mins without anyone in your call centre answering the phone. Just another thing to be proud of.
GoTyme Bank | Formerly TymeBank's replyOfficial
07 Nov 2022, 14:37Apologies
GoTyme Bank | Formerly TymeBank's reply07 Nov 2022, 14:37
Official
Apologies
cC
cynthia C's updateReviewer Update
07 Nov 2022, 15:02Lies! you are not sorry at all. You dont actually give a continental damn.
cC
cynthia C's update07 Nov 2022, 15:02
Reviewer Update
Lies! you are not sorry at all. You dont actually give a continental damn.