No Card at Several Kiosks

Today Sunday 17 May i took my wife all the way from Arconpark where we life to the Vaal Mall to get her Tyme bank card i drive a diesel bakkie 20 Km from us got at the kiosk at Sport Scene Vaall Mall could not get her card kiosk gave an error "This kiosk encountered an error no error code just after she scanned her finger prints went to the kios at Markhams foshinis same story I'm also a Tyme bank card holder i could login to my account i have two a savings and business card but both my thumbs does not log in only my left thumb thats a Department home affairs issue point is if i was able to login there id nothing wrong with the kiosk two kiosks thereafter i contacted Tyme bank via chat the consultant actually told us to go to a third even further away this is an account issue she deposited money into her Tyme bank account enough for the card fee what made things worse is the consultant actually told us to use a tyme code withdraw mony at Pick and pay Question What would that help if she wants to get a card in addition we were reffered to get a card at a unsafe area from Vanderbijlpark We drove to Boxer in Vereeniging where she also could not get a card 3 kiosks later clearly this is a account ISSUE