NO Bank STATEMENT REQUEST ANSWERED and NO CALLS ANSWERED

I have been trying for 2 days straight and have spent over R150 worth of airtime holding on the line or trying to get through to this bank via a call wit No luck phones just ringing no matter what option I choose even if I call the call centre number or the international number.

I have also put an email in requesting for a specifically dated statement from the 26th of January up until the 2nd of February, instead I get an automated response telling to login to the app to download a statement which is only from the 1st of January until the 31st of January, which doesn't help me as I mentioned to them on email I need a specifically dated statement. But to no response from any agent whatsoever.

I had funds that was supposed to reflect in my tymebank account which has not reflect and I CANNOT GET AHOLD OF THIS BANK TO ASSIST ME I ANY SORT OF WAY