No Asssistance Received

My granny is an accountholder at your bank and she is 84 so I assist her with her banking. She had her account locked due to not being able to verify her account because she has no fingerprints or picture on file. She went to Home Affairs and got a letter to this effect and she supp**** her new ID and the letter to your digital department and still her account is locked. We tried calling and waited 45 minutes with no answer.

How is she supposed to access her SASSA grant to pay for her meds. Tymebank is a bunch of ****** who won't assist an old lady. We will blast this treatment over every media channel I can find should she not get any assistance.

I don't live with my granny but I assist her so my time is limited as I can only pop in after work to help her talk to your people. Please let me know if anyone from your team can call me around 5.30 pm so I can let her talk to you and verify herself. Or let me know where I can bring her to so you can unlock her account.

This is absolutely ridiculous!