No assistance to close account after terrible experience

Item: GoTyme Bank | Formerly TymeBank
Rating: 1
Author: Douglas W

I am trying to close my account because I have had terrible experience with them. They say i must call and then I can not get through to them. I email and they completely egnore my reqests. I just want to get away from these people

Helpful (0)

Replies (3)

GoTyme Bank | Formerly TymeBank's replyOfficial

11 Jun 2026, 13:29

Hi Douglas

Thank you for bringing this matter to our attention.
We apologize for the experience this has caused. Please note that we are investigating the issue and will reach out to you shortly.

Kind regards,
GoTyme Bank | Formerly TymeBank

GoTyme Bank | Formerly TymeBank's reply11 Jun 2026, 13:29

Official

Douglas W's updateReviewer Update

11 Jun 2026, 18:15

We got cut off. Email is best as i am busy in the day. Must I now contact the National Financial Ombud Scheme (NFO) ? I should not have any penalties as I was only made aware of it the day before. Please close my account

Douglas W's update11 Jun 2026, 18:15

Reviewer Update

GoTyme Bank | Formerly TymeBank's replyOfficial

12 Jun 2026, 07:56

Hi Sheldon

Yes we got cut off and tried calling again however to no avail. An email will be sent to you since you are busy in the day.

Kind regards,
GoTyme Bank | Formerly TymeBank

GoTyme Bank | Formerly TymeBank's reply12 Jun 2026, 07:56

Official

Hi Sheldon

Yes we got cut off and tried calling again however to no avail. An email will be sent to you since you are busy in the day.

Kind regards,
GoTyme Bank | Formerly TymeBank