GH
Geoffrey H

1 reviews | Active since Jul 2011

10 Aug 2019, 11:18

New Bank Hype, be careful !!!

About three weeks ago I decided to open an account with this organization. The good news was that it did take five minutes after some very enthusiastic assurances that there were no conditions for opening the account. I left Pick and Pay with the new card and on arriving home tried to log in to the internet banking feature. These long weeks with countless emails to the service department and their return emails telling me to do certain things to log in. Each email received made it very evident that the last person to receive my communication had not read any of the history embeded in the my emails. It was just like the movie where the main actor wakes up each morning reliving the previous day over and over again. I do not have the savings account desired and all of the promises are HOGWASH. As a loyal customer of P n P for 52 years I feel not only disturbed but disgusted in such a display of false information.

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Replies (2)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply26 Sept 2019, 11:09
Official
Hello Geoffrey, thanks for writing to us. 

That's not how we want you to experience TymeBank. Please email your contact details and case ID to *** so that we can follow up on this and get back to you. 

We look forward to hearing from you,
The TymeBank Team 
GH
Geoffrey H's update02 Oct 2019, 12:38
Reviewer Update
On the very same day that the bank responded I sent my contact details and my case ID to TymeBank. It is now 7 days later and not a word from the bank. Your response indicated a concern however, nothing has happened since then and this makes no sense. Well, you have heard from me again, what now !!