Never use TymeBank - auto responses with no resolve

4th November I requested that my credit card with Tyme Bank be closed

4th November - I was emailed that there is an outstanding amount of R54.49 on the credit card which I paid immediately and emailed POP.

7th November - I follow up on when the Credit Card will be closed - received automated email responses and phone calls are unsuccessful to resolve closing the account.

8th November - I escalated, as my credit card is blocked but not closed.

13th November - Interest and adjustments transactions take place on the Credit Card.

24th November - After many phone calls and emails with no resolve to closing the Credit Card I receive an email saying it will take 36 days to close the account and no additional fees will be charged.

15th December there are adjustments on my account

Account still not closed and have report them to Ombudsman for Bank Services