EK
Esau K

1 reviews | Active since Aug 2018

12 Aug 2024, 12:02

Never trust a bank that has official branches in your life.AKA notyme bank

Avoid Banking with This Useless Bank

On Saturday, they had a system failure and didn’t bother to communicate with their customers. Cards weren’t working, and you couldn’t even use their worthless app to make transactions. Money you tried to transact disappeared from accounts. How did they notify their customers? They sent a tweet at midday, even though the issue started around 8 AM.

As of now, I have money debited from my account that hasn’t been reversed. Apparently, it will take them up to 7 days to resolve it. I’m not asking for a loan—just my money, which I urgently need.

I had to call their useless call center and was put on hold for nearly 7 minutes. I guess a lot of angry customers must have been calling today since they decided not to answer our calls over the weekend. If you want to end up like me, go ahead and bank with them. These fools aren’t even replying to customer queries on social media as I type this.

0
Replies (1)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply13 Aug 2024, 09:55
Official
Hi Esau,  we sincerely apologize for the delay in our response and for any inconvenience this may have caused. We understand how frustrating this situation must have been for you. Our team has resolved the issue. Our team has sent out a communication via SMS informing our customers about the glitch. The funds should be reversed back into your account. If not, please feel free to let us know. The TymeBank Team