NM
Noxolo M
1 reviews | Active since Feb 2023
14 Feb 2023, 09:39
NEGLIGENCE and POOR SERVICES
One of their agents was very negligent when providing me with proof of payment, I’m really annoyed and ****ed off by the level of service I received.
And then I was on a call with another agent and I could hear her colleagues making a noise in the background, I couldn’t even hear myself talking.
They need to be called into order, their dealing with people’s money and when I cannot seem to know where my money went and then receive poor services, I ask myself if I’m with the right bank.
Helpful (0)
Replies (6)0
Replies (6)
GoTyme Bank | Formerly TymeBank's replyOfficial
14 Feb 2023, 11:44Hi Noxolo, we're sorry for that experience and for any inconvenience caused. Your case is currently being investigated and looked into by our team, they will soon be in touch.
GoTyme Bank | Formerly TymeBank's reply14 Feb 2023, 11:44
Official
Hi Noxolo, we're sorry for that experience and for any inconvenience caused. Your case is currently being investigated and looked into by our team, they will soon be in touch.
NM
Noxolo M's updateReviewer Update
14 Feb 2023, 14:51This is R19 500 that we are talking about and in addition to that Telkom has charged me more money because of this issue.
This might affect my credit score and all you say is that you’re sorry and that you’re working on it.
I still haven’t heard back from you guys and I called early in the morning.
Hai guys, this is really frustrating.
This might affect my credit score and all you say is that you’re sorry and that you’re working on it.
I still haven’t heard back from you guys and I called early in the morning.
Hai guys, this is really frustrating.
NM
Noxolo M's update14 Feb 2023, 14:51
Reviewer Update
This is R19 500 that we are talking about and in addition to that Telkom has charged me more money because of this issue.
This might affect my credit score and all you say is that you’re sorry and that you’re working on it.
I still haven’t heard back from you guys and I called early in the morning.
Hai guys, this is really frustrating.
This might affect my credit score and all you say is that you’re sorry and that you’re working on it.
I still haven’t heard back from you guys and I called early in the morning.
Hai guys, this is really frustrating.
NM
Noxolo M's updateReviewer Update
14 Feb 2023, 18:10I’m not sure if the call centre agents are not competent enough or if they don’t understand English or whether they are just being ridiculously rude and negligent.
I called them to tell them that the date provided in the proof of payment is incorrect and that I needed it fixed because Telkom cannot seem to see the money through on there’s side.
I laid a complaint here and they responded saying that the’d resolve the issue and guess what?
The proof of payment has the the same issue but just a different date.
Like WHAT THE HEAVENS TYMEBANK!!!!
You guys are not taking me seriously and because of this I’ll make sure that people who think of joining don’t because seriously you’re a mess.
This is in relation to Case ID G-213895
I called them to tell them that the date provided in the proof of payment is incorrect and that I needed it fixed because Telkom cannot seem to see the money through on there’s side.
I laid a complaint here and they responded saying that the’d resolve the issue and guess what?
The proof of payment has the the same issue but just a different date.
Like WHAT THE HEAVENS TYMEBANK!!!!
You guys are not taking me seriously and because of this I’ll make sure that people who think of joining don’t because seriously you’re a mess.
This is in relation to Case ID G-213895
NM
Noxolo M's update14 Feb 2023, 18:10
Reviewer Update
I’m not sure if the call centre agents are not competent enough or if they don’t understand English or whether they are just being ridiculously rude and negligent.
I called them to tell them that the date provided in the proof of payment is incorrect and that I needed it fixed because Telkom cannot seem to see the money through on there’s side.
I laid a complaint here and they responded saying that the’d resolve the issue and guess what?
The proof of payment has the the same issue but just a different date.
Like WHAT THE HEAVENS TYMEBANK!!!!
You guys are not taking me seriously and because of this I’ll make sure that people who think of joining don’t because seriously you’re a mess.
This is in relation to Case ID G-213895
I called them to tell them that the date provided in the proof of payment is incorrect and that I needed it fixed because Telkom cannot seem to see the money through on there’s side.
I laid a complaint here and they responded saying that the’d resolve the issue and guess what?
The proof of payment has the the same issue but just a different date.
Like WHAT THE HEAVENS TYMEBANK!!!!
You guys are not taking me seriously and because of this I’ll make sure that people who think of joining don’t because seriously you’re a mess.
This is in relation to Case ID G-213895
NM
Noxolo M's updateReviewer Update
15 Feb 2023, 09:31It’s day 2 and I tried to call Tymebank to ask why is Telkom unable to see the money that I paid to them on the 14th of December 2022.
I was speaking to a Ricardo and he told me to wait while he checks, I waited and then after a few minutes the call was dropped and he has not gotten back to me .
Wow TymeBank.
I was speaking to a Ricardo and he told me to wait while he checks, I waited and then after a few minutes the call was dropped and he has not gotten back to me .
Wow TymeBank.
NM
Noxolo M's update15 Feb 2023, 09:31
Reviewer Update
It’s day 2 and I tried to call Tymebank to ask why is Telkom unable to see the money that I paid to them on the 14th of December 2022.
I was speaking to a Ricardo and he told me to wait while he checks, I waited and then after a few minutes the call was dropped and he has not gotten back to me .
Wow TymeBank.
I was speaking to a Ricardo and he told me to wait while he checks, I waited and then after a few minutes the call was dropped and he has not gotten back to me .
Wow TymeBank.
GoTyme Bank | Formerly TymeBank's replyOfficial
15 Feb 2023, 14:15Hi Noxolo, your grievances have been noted and we're terribly sorry for this service. Your case is still being investigated and looked into by our team, as soon as they have feedback, they will be in touch to provide an update and a way forward.
GoTyme Bank | Formerly TymeBank's reply15 Feb 2023, 14:15
Official
Hi Noxolo, your grievances have been noted and we're terribly sorry for this service. Your case is still being investigated and looked into by our team, as soon as they have feedback, they will be in touch to provide an update and a way forward.
NM
Noxolo M's updateReviewer Update
15 Feb 2023, 14:27I thought ebanking would be easier but it seems as though you have a long way to go.
I do not know why TymeBank can’t communicate with Telkom and ABSA to resolve the issue.
Instead I have deal with this ALONE, EVERY DAY, in my OWN TIME.
On top of that Telkom is deducted more money from my account and are threatening to suspend my account because of an issue that totally out of my control.
The money is not with me 😭😭 and TymeBank should be able to know and assist me accordingly.
Yhor ha.a
I do not know why TymeBank can’t communicate with Telkom and ABSA to resolve the issue.
Instead I have deal with this ALONE, EVERY DAY, in my OWN TIME.
On top of that Telkom is deducted more money from my account and are threatening to suspend my account because of an issue that totally out of my control.
The money is not with me 😭😭 and TymeBank should be able to know and assist me accordingly.
Yhor ha.a
NM
Noxolo M's update15 Feb 2023, 14:27
Reviewer Update
I thought ebanking would be easier but it seems as though you have a long way to go.
I do not know why TymeBank can’t communicate with Telkom and ABSA to resolve the issue.
Instead I have deal with this ALONE, EVERY DAY, in my OWN TIME.
On top of that Telkom is deducted more money from my account and are threatening to suspend my account because of an issue that totally out of my control.
The money is not with me 😭😭 and TymeBank should be able to know and assist me accordingly.
Yhor ha.a
I do not know why TymeBank can’t communicate with Telkom and ABSA to resolve the issue.
Instead I have deal with this ALONE, EVERY DAY, in my OWN TIME.
On top of that Telkom is deducted more money from my account and are threatening to suspend my account because of an issue that totally out of my control.
The money is not with me 😭😭 and TymeBank should be able to know and assist me accordingly.
Yhor ha.a