My refund

The worst experience ever with tymbank,I transfered funds from my fnb account to tymbank account but it went to tyme bank credit card and I don't have a credit card with tymbank this happened on the 24th September I called tymbank on the 3rd October regarding my query I was transfered from one department to another, then I spoke to one agent Regarding my query he advised me to send a proof of payment and I did send a pop till today I haven't received any feedback from tymbank tried to call them the calls was kept on hold for long I sent emails all I recived is automated reply all I need is my money to be refunded back to my account iam really frustrated with tymbank services