My Profile is blocked without any notification from Tyme Bank

This morning when I was about to pay my suppliers and employees, I got a message that my profile is blocked. I conta Ted Tymebank around 8h00 and the customer service agent confirmed that Forensic team will contact me and I also received sms as confirmation.the time given passed and no one called. I then called again and was told the same story now time moved to 16h04. Also 16h04 passed no one called. Now I can't pay my staff and suppliers and my business is negatively affected. I don't think I will ever risk using this bank again. As I type this review no one contacted me... I'm in the dard regarding the this issue.