My appreciation for the exceptional customer service I received from Yolande Jacobs, one of your call centre agents

My appreciation for the exceptional customer service I received from Yolande Jacobs, one of your call centre agents. I had previously emailed about poor customer service from one of your brand ambassadors, and Yolande called me to provide an update. During the call, Yolande was clear, concise, and compassionate in her approach. She effectively explained the purpose of the call and the next steps, ensuring I was informed and comfortable with the outcome. Her professionalism and understanding tone made a significant difference in my experience. I was impressed by Yolande's seamless handling of the call, and I would like to commend her for her outstanding customer service skills. I am pleased to give her 5 stars for her excellent service. Thank you for having agents like Yolande who prioritize customer satisfaction. She has made a positive impact on my perception of TymeBank. Best regards Kgaogelo Thopola.