SN
Siphamandla N
1 reviews | Active since Sept 2026
19 Sept 2026, 10:32
my account is on hold
gotymbank hold my funds because i was playing whatsapp stokvel and the are aware i told them so gotymbabk is not treating their clients very well, can they give me my R2400 and go to another bank . i did send an affidavit stating my side of the story but they open it close it again and they asking for another affidavit stating the same thing within 3 months aibo pooor servise. my R2400 please so i can use it
Helpful (0)
Replies (3)0
Replies (3)GoTyme Bank | Formerly TymeBank's replyOfficial
19 Sept 2026, 18:31Dear Siphamandla N,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration this experience may have caused. Please be assured that we are currently investigating the issue and will contact you as soon as we have an update or require any additional information. Our team is working to understand the matter and provide the necessary assistance.
We appreciate your patience and understanding while we complete our investigation.
Kind regards,
GoTyme Bank | Formerly TymeBank
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration this experience may have caused. Please be assured that we are currently investigating the issue and will contact you as soon as we have an update or require any additional information. Our team is working to understand the matter and provide the necessary assistance.
We appreciate your patience and understanding while we complete our investigation.
Kind regards,
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply19 Sept 2026, 18:31
Official
Dear Siphamandla N,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration this experience may have caused. Please be assured that we are currently investigating the issue and will contact you as soon as we have an update or require any additional information. Our team is working to understand the matter and provide the necessary assistance.
We appreciate your patience and understanding while we complete our investigation.
Kind regards,
GoTyme Bank | Formerly TymeBank
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration this experience may have caused. Please be assured that we are currently investigating the issue and will contact you as soon as we have an update or require any additional information. Our team is working to understand the matter and provide the necessary assistance.
We appreciate your patience and understanding while we complete our investigation.
Kind regards,
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's replyOfficial
19 Sept 2026, 18:48Hi Siphamandla,
Thank you for your feedback. We understand your concerns regarding the hold on your account.
Please note that when you contacted us on 17 September, you were advised that an affidavit is required to proceed with the review. The affidavit must clearly declare the source of the funds, and you are also required to submit the last four proofs of payment for the funds received.
Kindly ensure that all the required documentation is submitted so that the relevant team can review your case and provide further assistance.
GoTyme Bank Team
Thank you for your feedback. We understand your concerns regarding the hold on your account.
Please note that when you contacted us on 17 September, you were advised that an affidavit is required to proceed with the review. The affidavit must clearly declare the source of the funds, and you are also required to submit the last four proofs of payment for the funds received.
Kindly ensure that all the required documentation is submitted so that the relevant team can review your case and provide further assistance.
GoTyme Bank Team
GoTyme Bank | Formerly TymeBank's reply19 Sept 2026, 18:48
Official
Hi Siphamandla,
Thank you for your feedback. We understand your concerns regarding the hold on your account.
Please note that when you contacted us on 17 September, you were advised that an affidavit is required to proceed with the review. The affidavit must clearly declare the source of the funds, and you are also required to submit the last four proofs of payment for the funds received.
Kindly ensure that all the required documentation is submitted so that the relevant team can review your case and provide further assistance.
GoTyme Bank Team
Thank you for your feedback. We understand your concerns regarding the hold on your account.
Please note that when you contacted us on 17 September, you were advised that an affidavit is required to proceed with the review. The affidavit must clearly declare the source of the funds, and you are also required to submit the last four proofs of payment for the funds received.
Kindly ensure that all the required documentation is submitted so that the relevant team can review your case and provide further assistance.
GoTyme Bank Team
SN
Siphamandla N's updateReviewer Update
21 Sept 2026, 12:11I would like to know when this will end. I called TymeBank this morning. I submitted everything they said I must change and they told me how to do it, and I did. I called again — the other lady told me to do something different, and I did it. 💔 I called again and spoke to someone else. The last person I spoke to was Nomthandazo. I have now submitted the second proof of payment that she said I must send another proof of R200 not the one that I sent and then everything should be fine. What worries me is that if I call again, I might speak to someone else who will tell me to do something different.
God, please help me. HelloPeter, please help. 🙏 Because I am doing everything they are asking me to do. 💔 I am heartbroken.
SN
Siphamandla N's update21 Sept 2026, 12:11
Reviewer Update
I would like to know when this will end. I called TymeBank this morning. I submitted everything they said I must change and they told me how to do it, and I did. I called again — the other lady told me to do something different, and I did it. 💔 I called again and spoke to someone else. The last person I spoke to was Nomthandazo. I have now submitted the second proof of payment that she said I must send another proof of R200 not the one that I sent and then everything should be fine. What worries me is that if I call again, I might speak to someone else who will tell me to do something different.
God, please help me. HelloPeter, please help. 🙏 Because I am doing everything they are asking me to do. 💔 I am heartbroken.
