My account exist and has a jumper I don't know..and apparently solved but a year later it still not

Hi support

I'm raising this ticket because I have 2 issues

1. I raised this issue and it was apparently solved as the lady assisted me last year and said corrected the number and was going to receive a phone call from account or something to finalize the account, but I'm still waiting ever since.

2. I'm back again I wanna use the facilities but still I see the same problem I had last time, the same number that of the person who opened my account..but I can see my account won't be safe, and I can see at some point I won't be allowed to access my account.

3. I'm still waiting for accounts to call me.