Multiple Tymebank kiosks not working

I tried to renew my card at the Tymebank kiosk at Pick n Pay, Linton Grange, Port Elizabeth. It cancelled my card, took R70, and then had a "problem". Tried again, same thing happened along with another R70. Then it said the kiosk is unable, I must try another kiosk. Went all the way to Pick n Pay, Baywest, and again it couldn't print a card. Apparently this kiosk hasn't been working properly for some time. So, now I'm sitting with a blocked card, no virtual card because it wants a pin from my new card, that I don't have, to set up. Shambles and unacceptable. Very poor. At a different bank I could just walk in the front door and get a new card sorted, but now I'm stuck. Very frustrating.