Mr JT van wyk

A friend sent me money from her account one thursday there was no issues all of a sudden on sunday morning i couldnt log into my account to buy airtime gave me an error saying its on hold...i thought okay issues with tymebank lets try again and again and again even cleared data and reset unininstall and redownload...next monent i asked a friend to send me airtime so i called them they told me that the last payment on the 27th was *****ilulent i said okay il find out what is wrong i asked my friend she said she doesnt know theres no issue on her account and shes unsure tymebank told me to go get an affidavit stating what happened which doesnt make sence and how the **** should i get the info if i cannot access my account cant even log into my app so tymebank is basically *****ing my money and making sure i cant eat due to their stupid errors and i cannot be sitting without money without petrol without any info reguarding there stupid **** what must i do make an affidavid stating what?i requested a call back but nothing wasted R100 of airtime listening to your stuped ****ing song.