TM
Tania M

1 reviews | Active since Jan 2026

13 Jan 2026, 09:13

MoreTyme Refund /Account

Goodday.

To whom this may concern.

I made a purchase on the 23rd December 2025 with Foschini my total order was R1431.5 Thr first payment went off which was R477.17. Now recently I went to return something and it was R399 when I did the refund the amount went to more time and it refunded as a first payment and only R221 went to my account.

Am failing to understand this because I had paid the first amount now going towards my second payment , with the refund made the money is still going to the moretyme and still counts as first payment how. Am going to attached screenshot below to prove it Please do get back to me as soon as possible.

Regards Tania

0
Replies (4)
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply13 Jan 2026, 09:23
Official
Good day Tania,

Thank you for bringing this matter to our attention.

We apologize for the inconvenience and frustration this has caused. Please note that we are investigating the issue and will reach out to you shortly.

Kind Regards,
TymeBank  

TM
Tania M's update13 Jan 2026, 09:28
Reviewer Update
Its been a month without a response from you guys .
I really don't understand how you operate
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply13 Jan 2026, 09:52
Official
Good day Tania

Apologies about any inconveniences and delays caused. Kindly note someone will contact you shortly once the matter has been investigated

Kind Regards
TymeBank
TM
Tania M's update13 Jan 2026, 12:23
Reviewer Update
Please try calling again