EE
Evert E

1 reviews | Active since Oct 2022

28 Oct 2022, 11:44

Money not safe with Tymebank, no service delivery, *********** bank/team

Your money is not safe with Tymebank and they have no team to backup their service delivery. If you have money that's missing from your account or don't receive your money when you transfer money to your Tymebank account you will be stranded and not get any assistance from them. You will be sending countless emails with proof of your transactions ARN Numbers. You will not get any response from the Tymebank team to resolve your matter or take action. You will only receive automated emails , not get any response on emails and empty promises that they will get in touch or resolve your matter but nothing happens. You will be waisting your time & money calling in the call centre, they limited to assisting you and will just log a call with a case number. After that you won't hear anything from them. When emailing the service and card department with all the details they need you won't get any response. Next week it will be going for a month (4 weeks) that my money is not in my account that was transferred to me. After providing them with my ARN Numbers ( proof of transaction that the transfer was made and held by the bank for them to track it) I haven't gotten any response or assistance to sort the matter out. Just automated emails and empty promises after contacting them via the call centre, Facebook page and also on Hellopeter. Also emailing their service & card department. Following up daily you will just get empty promises, automated messages/emails and nothing gets resolved....

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Replies (1)
EE
Evert E's update14 Nov 2022, 20:22
Reviewer Update
Yes I've had two different case numbers. I've emailed my ARN numbers. I've sent follow up emails every single day and yet nothing gets resolved. It's been more than 30 days that I'm waiting for my money. Phoned in the call centre. Have been hanged up on after being on a call for more than an hour. I've contacted Tymebank via Facebook, Hellopeter, Email and the call centre. This is really ridiculous the service you getting. Having to wait for your own money. Not getting your issue resolved. Having to waste your time and airtime. Not getting any results.... Since then I've allocated all my funds and deposits with a different bank.... I'm going in circles and nothing gets resolved.