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DB
Derick B

1 reviews | Active since Sept 2014

16 Oct 2023, 09:57

MONEY NOT SAFE WITH TYME BANK! STAY FAR FAR AWAY!

I tried to link my personal and business TYME Bank accounts to Paypal for online transactions which was unsuccessful. Called TYME Bank customer support on Sunday, 15 October 2023. Just to be informed TYMA Bank does not support Paypal or international online transactions. This morning 16 October 2023 I got a call from a person from TYME Bank stating he is my accounts manager and he will ensure I will be able to transact online on international cross-border transactions and Paypal. So went through the steps he asked of me. Then got a message my mobile banking app and online banking would be blocked for 24 hours to process the international online card transactions and Paypal transactions applications. Now I can't access my mobile banking app or internet banking. I run a business and need access to my online banking 24/7! I tried calling Bongiwe in the call center for assistance. Then she put me through to the so-called "***** Department" where again I was answered by another person saying they must put me through to the correct department I just hung up because this is a huge mess and nobody from TYME Bank is willing to assist when trying to report this *****ulent case. I have email proof of the transaction movement and SMS messages yet TYME Bank is not willing to assist! With this, I want to warm current and future customers to stay far away from TYME Bank. Your money is not safe with TYME Bank! I will go back to FNB to open an account that I know I won't have issues. I will also report this matter to the police and Banking Ombudsman

0
Replies (24)
DB
Derick B's update16 Oct 2023, 10:27
Reviewer Update
So TYME Bank posted privately yet can't see the reply. No worries..... this was the last straw that broke this camel's back, I am DONE with TYME Bank! FNB will gladly help and assist me!
DB
Derick B's update16 Oct 2023, 10:53
Reviewer Update
BELIEVE ME TYME BANK I WILL NOT LEAVE THIS MATTER HERE. I WILL REPORT TYME BANK TO THE BANKING OMBUDSMAN!
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply16 Oct 2023, 11:20
Official
 We'll follow and revert once the matter is resolved. 
DB
Derick B's update16 Oct 2023, 11:39
Reviewer Update
The ****mer has tried to contact me several times from *** to **** me for more money yet TYME Bank does not take the matter seriously acting on it fast enough. I have blocked him to stop calling me and harassing me! Goes to show that TYME Bank does not care!
DB
Derick B's update16 Oct 2023, 11:41
Reviewer Update
Believe me when I say this is my last dealings with TYME Bank!!!!! I will take my business banking to FNB that actually takes matters extremely seriously enough to act on this matter with speed and seriousness!
DB
Derick B's update16 Oct 2023, 12:49
Reviewer Update
I have sent an email as well just now with all the details and proof of the ****mers contact details and ****ming transaction!
DB
Derick B's update16 Oct 2023, 13:58
Reviewer Update
And in the meantime, I must just sit and wait while my money was *******ly ****** out of my account. My business standing still forced to go to another bank to open another account just so that I can transact! I hardly call that awesome customer service! And yet TYME Bank has a past reputation for not resolving this kind of matter putting the blame solely on the customer! Referring to previous posts fro current customers on this platform! So NO I don't believe TYME Bank will resolve the matter showing me the middle finger!
DB
Derick B's update16 Oct 2023, 14:08
Reviewer Update
Thank you for the message and reply..... The question is when? When will this so-called agent call me? Calling me to **** me even further with lies.....I don't believe this matter will be resolved in a positive way. I have to now go and change all my debit orders and customer transactions to another bank that will be able to help and assist but that is also honest and safe! I am extremely disappointed, angered and frustrated with TYME Bank!!!!!!
DB
Derick B's update16 Oct 2023, 14:19
Reviewer Update
I've sent all the proof of the ****mer and ****ming transactions where money was ****** out of my account to customer service via email and Facebook DM yet not one single reply, sms, or call with an update on this extremely serious matter which is frankly disappointing and disgusting. Watch this social media pages how I will take this matter further till someone responds who is willing to pay me back my ****** money and solve this matter!
DB
Derick B's update16 Oct 2023, 14:26
Reviewer Update
TYME Bank keeps on sending me SMS text messages that I must call back to provide the required information. Called customer service back then was told the case is still pending investigation. No investigation has been started yet! No information is required at this stage. This is after I have sent two emails with all the proof and case numbers. Even sent all the information to the company's Facebook page DM..... COME ON TYME BANK STOP WASTING MY TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
DB
Derick B's update16 Oct 2023, 14:46
Reviewer Update
"The business has rep**** privately, and only Derick can view this message. Why do businesses and reviewers write private replies? ".... How many times must I post requesting to STOP sending me this type of message!!!!!
DB
Derick B's update16 Oct 2023, 15:52
Reviewer Update
My patience is up with TYME Bank's unwillingness and poor response in resolving this matter. But also knowing that I will be losing R1151.00 due to TYME Banks' inability to investigate this matter. This matter is not seen as urgent by TYME Bank. Just another case. I will be taking this case further with the banking ombudsman, the consumer ombudsman, and my legal counsel. I had enough of the pure uselessness and inept attitude and arrogant attitude of this bank!!!!!
DB
Derick B's update16 Oct 2023, 16:00
Reviewer Update
The dealings and customer support from TYME Bank in resolving this matter is nothing short of disappointing ****-poor putrid disgusting!!!!! Again I want to warn customers to stay far far away from this utter useless disgusting bank. Customers and customer service is not important to this bank but would rather treat us customer like SHYTE! If you want to loose money go ahead banking with TYME Bank!!!! If not rather go bank with another bank where your money will be safe!!!!!!!
DB
Derick B's update16 Oct 2023, 18:12
Reviewer Update
Due to TYME Bank's inability and ****-poor putrid unprofessional manner and lack of customer care and service will I no longer use this bank. I will also discourage anyone from using this bank! My time with TYME Bank is done and over!
DB
Derick B's update17 Oct 2023, 08:12
Reviewer Update
My banking app is still not working after spending hours on the phone with customer service. What can you expect from this useless bank. Even sent how many emails with proof that I was ****med yet not one single support reply! Again TYME Bank lives up to it's reputation as thee most useless bank in SA run by inhouse ******* ****mers!
DB
Derick B's update17 Oct 2023, 09:04
Reviewer Update
It us 09.00AM and not once has anyone TYME Bank called me or rep**** in my emails not Facebook posts/ msgs. I get ignored brushed aside and treated like shyte by this bank! Sorry but my believe system and trust in this bank is non-existant after yesterday. The emotional trauma of loosing money with no support from this bank made me come to the conclusion that TYME Bank can't be trusted. I don't believe one word reply posted here. I will however report this matter to the banking ombudsman and to senior management.
DB
Derick B's update17 Oct 2023, 09:31
Reviewer Update
And yet again TYME Bank responds with a normal system reply where nothing is seen! Just a sign of the inept unprofessional way this matter is handled. Referred this matter to my legal counsel for legal action against this utterly useless *********** bank ignoring this matter. My legal counsel is in the process to also submit a complaint to the banking onbudsman for further investigation against this financial institution for unprofessional conduct. TYME Bank does not want to assist in resolving this matter ignoring my emails my sicial media posts and DM messages!
GoTyme Bank | Formerly TymeBank
GoTyme Bank | Formerly TymeBank's reply17 Oct 2023, 11:36
Official
Our team contacted your dad already.
DB
Derick B's update17 Oct 2023, 12:54
Reviewer Update
Thank you for the reply. I just called my dad and confirmed nobody from TYME Bank called him So now TYME Bank is posting lies as well!!!! Again this says a lot about how this matter is handled and investigated by TYME Bank! In all honesty, my dad has nothing to do with this matter!!!!!! He is not involved in this matter not is he part of my business or personal matters! Please carry on with this type of replies as it just the unprofessional manner this matter is handled and investigated!
DB
Derick B's update18 Oct 2023, 12:37
Reviewer Update
"The business has rep**** privately, and only Derick can view this message. Why do businesses and reviewers write private replies? " Why does TYME Bank keep on sending me these ******* replies?
I still have no feedback on the investigation of my account. Clearly, TYME Bank is not interested in resolving this matter!!!!!
In the meantime, I am in the process of moving my business to FNB due to extremely bad customer service and support received from this bank.
TYME Bank has just proven to me that they are not interested in my business nor in resolving any issues on my accounts!
DB
Derick B's update18 Oct 2023, 12:56
Reviewer Update
So please explain to me how a blank reply with nothing written can be classified as a reply? Can someone from TYME Bank give me a call on update me on this matter?
DB
Derick B's update18 Oct 2023, 13:22
Reviewer Update
"Our team is waiting response from your father, so we can finalize the matter. I think you should follow up with your father as we await his feedback."...... Please explain to me how is my father involved in this matter? This matter is between me and TYME Bank as money was ****** out of my bank account through ****ming means. My father has no involvement in this matter. He also does not have any involvement in my finances nor access to my TYME bank account affairs!!!! Both my two accounts is open in my name, surname IN Nr***. So I advise that TYME Bank get it facts straight in this case or I will phone your CEO and tell him in no uncertain terms that TYME Bank is a ******* bank in how my case nr GFD-115063 was handled!!!!
DB
Derick B's update18 Oct 2023, 15:32
Reviewer Update
I called my ****her again. And yet again he confirmed that he had received not a single call from anyone from TYME Bank.
This clearly is an indication that TYME Bank is lying and ******* to the core.
It is absolutely disgusting that a bank can post such BS lies!
I think it is time to also refer this matter to the board of directors of TYME Bank and the holding company of TYME Bank to show them what a **** bank this institution has turned into!
DB
Derick B's update19 Oct 2023, 09:19
Reviewer Update
So this lying thieving ****ming bank does not have the decency to reply to correct the facts as per the previous replies! To date, not one call, SMS text message, Facebook reply or even reply to my emails sent to the customer service and ***** department! TYME Bank prefers to keep quiet ignoring my case thinking it will just go away!
Again I hope many people and potential customers will read this post to see what a ******* bank this institution is!
STAY FAR AWAY FROM THIS BANK IF YOU VALUE YOUR MONEY!