Money missing - PNP Withdrawl gone horribly wrong

I processed a cash withdrawal via one time code at PNP in Centurion while standing at 16:05 at the teller. The ladies tried to assist but clearly didn’t know exactly what to do.

After a few minutes of trying to process the withdrawal the till point reported that transaction was already processed.

The ladies referred me to the Tyme representative in store who made some phone calls. In the end I was connected to someone at Customer care who logged a ticket that would take between 24 and 48 hours. Apparently there had been some technical error.

It has been 54 hours and not a word from TymeBank. My money has still not been returned to my account.