Money deposited not received by beneficiary

I deposited money (R2000) via Tymebank App to another bank on the 24th and I chose Immediate payment (R14.00) which they say it takes up to 30 minutes to reflect on the beneficiary's bank account. Till today the beneficiary has not received the money I deposited on the 24th of July 2023. I have been doing follow-up call which they ley me hold on the line for quite sometime before you can speak to a consultant. Once you go through to the consultant. You can't even get help from that consultant they just tell you what you have received via SMS and no further assistance at all. This is very disturbing. I have requested a reversal of my money ad they say they don't do reversals for immediate payment and yet they don't clear the payment through. I am sooo upset even the fact that you cannot speak to the person dealing with your case because you are NOT allowed....