Missing EFT payment

Made payment via eft to a well-known gaming site. The transaction failed but was still deducted from my bank account. I have been in contact with Tymebank and it has been the worst experience thus far!

Firstly, all the agents only gives you the last feedback they see on their system. No follow ups. I had to call in numerous times for someone to actually TAKE ACTION instead of just telling me that they are still waiting on feedback.

I have requested to speak to a manager countless times and no one in a senior position has called me back!.

Tymebank ought to be ashamed of how they are making clients chase after them.!

I hope they will be encouraged to actually get my query sorted by seeing this review!