GL
Gerald L
1 reviews | Active since Apr 2025
30 Jul 2025, 11:35
Misled by the bank to receive international funds
After I called the bank to confirm their swift code for international payment, after funds were deposited to my account, then I am told they don't receive international funds, I am furious for being misled by the bank. Since logging the call last week Saturday, I am the one who has to initiate the call everyday with the bank, with those long waits for them to pick up the call, even when I ask them to call back, they don't at all. What is worse is for the bank of this sort to only get sms saying it will be resolved by 4th August, it is really not fair!! I am questioning if this a real bank??
Helpful (0)
Replies (11)0
Replies (11)
GoTyme Bank | Formerly TymeBank's replyOfficial
30 Jul 2025, 11:37Hi Gerald,
We truly apologise for the inconvenience caused to you. The team will contact you.
We truly apologise for the inconvenience caused to you. The team will contact you.
GoTyme Bank | Formerly TymeBank's reply30 Jul 2025, 11:37
Official
Hi Gerald,
We truly apologise for the inconvenience caused to you. The team will contact you.
We truly apologise for the inconvenience caused to you. The team will contact you.
GL
Gerald L's updateReviewer Update
30 Jul 2025, 11:46I have proof of payment of funds paid to my account; I don't get the long wait really! It's punishment for what really? Especially, after I called asking for swift code, of which I was given by your agent. Tyme Bank is just chilled in resolving this issue because it is not their money in question.
GL
Gerald L's update30 Jul 2025, 11:46
Reviewer Update
I have proof of payment of funds paid to my account; I don't get the long wait really! It's punishment for what really? Especially, after I called asking for swift code, of which I was given by your agent. Tyme Bank is just chilled in resolving this issue because it is not their money in question.
GL
Gerald L's updateReviewer Update
30 Jul 2025, 14:02Tyme Bank, at its best, no one has called, even after promising to call!
GL
Gerald L's update30 Jul 2025, 14:02
Reviewer Update
Tyme Bank, at its best, no one has called, even after promising to call!
GoTyme Bank | Formerly TymeBank's replyOfficial
30 Jul 2025, 14:10You can't receive funds from an international account. You can receive international payments through these apps :
Wise App
Remitly App
World Remit App
Wise App
Remitly App
World Remit App
GoTyme Bank | Formerly TymeBank's reply30 Jul 2025, 14:10
Official
You can't receive funds from an international account. You can receive international payments through these apps :
Wise App
Remitly App
World Remit App
Wise App
Remitly App
World Remit App
GL
Gerald L's updateReviewer Update
30 Jul 2025, 14:13Honestly, is this a reply!!! Tyme Bank you not listening to my issue, this is nonsense, I am expecting a call, someone who knows their story, levelheaded.
GL
Gerald L's update30 Jul 2025, 14:13
Reviewer Update
Honestly, is this a reply!!! Tyme Bank you not listening to my issue, this is nonsense, I am expecting a call, someone who knows their story, levelheaded.
GoTyme Bank | Formerly TymeBank's replyOfficial
30 Jul 2025, 15:03We have tried contacting you, to no avail. Your line seems to be engaged.
GoTyme Bank | Formerly TymeBank's reply30 Jul 2025, 15:03
Official
We have tried contacting you, to no avail. Your line seems to be engaged.
GL
Gerald L's updateReviewer Update
30 Jul 2025, 15:32Please try again, I am not sitting and waiting for Tyme Bank to call!
GL
Gerald L's update30 Jul 2025, 15:32
Reviewer Update
Please try again, I am not sitting and waiting for Tyme Bank to call!
GL
Gerald L's updateReviewer Update
30 Jul 2025, 19:52It is now 19h47, funds that were deposited to my account on Friday the 25th, still not in my account. Tyme Bank take charge of your mis-leading information, when I was issued the swift code to receive international funds, confirmed by one of your agents, now after thought to be only told you don't accept international funds, I find it disrespectful indeed. And, still no one is calling me, to be told my line was engaged as an excuse really, you could have called back, could have left a message, nothing!!
GL
Gerald L's update30 Jul 2025, 19:52
Reviewer Update
It is now 19h47, funds that were deposited to my account on Friday the 25th, still not in my account. Tyme Bank take charge of your mis-leading information, when I was issued the swift code to receive international funds, confirmed by one of your agents, now after thought to be only told you don't accept international funds, I find it disrespectful indeed. And, still no one is calling me, to be told my line was engaged as an excuse really, you could have called back, could have left a message, nothing!!
GoTyme Bank | Formerly TymeBank's replyOfficial
31 Jul 2025, 09:33Hi Gerald, we have just tried to call you back, to no avail.
GoTyme Bank | Formerly TymeBank's reply31 Jul 2025, 09:33
Official
Hi Gerald, we have just tried to call you back, to no avail.
GL
Gerald L's updateReviewer Update
31 Jul 2025, 11:04Thank you, I have meetings in the morning, I am available for until 12, thanks
GL
Gerald L's update31 Jul 2025, 11:04
Reviewer Update
Thank you, I have meetings in the morning, I am available for until 12, thanks
GL
Gerald L's updateReviewer Update
31 Jul 2025, 11:39Could someone, call back please!
GL
Gerald L's update31 Jul 2025, 11:39
Reviewer Update
Could someone, call back please!