Minimal Charges.. But Not Worth It!

I have been a TymeBank Customer since 2018. I was really happy with it, minimal fees etc.

Everything changed when I got ****med. I made a purchase and the item never came. I emailed service@tymebank and they referred me to the ***** department. I emailed and then called. The first guy I spoke to told me he couldn't hear me and hung up.. he didn't take my details to see if he could call me, none of that. I called again and the second guy I spoke to was way better and extremely helpful. He logged the case and told me I would hear from them in 5 days, he also told me to go to the police station get an affidavit and email it to the ***** department. In the meantime, they will investigate and contact the ****mer's bank to get my money back.

I did not get any email saying my documents were received. I did not hear anything from them. Due to this concerning silence, I contacted Nedbank (in my capacity) and told them what happened and they suspended the account and are investigating.

A few days later I got an SMS from TymeBank at 8 pm saying my claim had been rejected and I should call for help. My issue is that I never received any communication from the ***** department, I had to contact Nedbank in my capacity because of the silence and lastly, who can I call for help at that time?

I wrote to the general email complaining about this and I was told to just write to the ***** department. I did- do you think I have received a response? haha no.

So disappointing. I think use this bank as a savings account and that's all. I regret sending the money via TymeBank.