K
Khanyesa
1 reviews | Active since May 2024
17 Jul 2024, 09:42
****mers of high note.
An online purchase on my card was made to Uber eats and I called them and reported it.I was given a case number and told I’ll get feedback with in 5 working days but they didn’t instead I had to call them back only to be told my security questions answers were incorrect.I asked them to atleast give me feedback as they promised to initially but it was all in vain. I did not loose my card, I had my phone with my app on me so how did the payment go through without an OTP. Guys if u thinking of opening a bank with the or u do good luck because once u loose u money of which u will regardless of how much u have there is no branch to go to basically it’s u loss.
Helpful (0)
Replies (2)0
Replies (2)GoTyme Bank | Formerly TymeBank's replyOfficial
17 Jul 2024, 12:19Hi Khanyesa, we sincerely apologise for any inconvenience caused. We have forwarded your query to our ***** team. They will contact you regarding your query.
GoTyme Bank | Formerly TymeBank's reply17 Jul 2024, 12:19
Official
Hi Khanyesa, we sincerely apologise for any inconvenience caused. We have forwarded your query to our ***** team. They will contact you regarding your query.
K
Khanyesa's updateReviewer Update
17 Jul 2024, 22:04Guys it’s gets even funnier.So when I made the initial call I was told I’ll get help within 5 working days but no response whatsoever so after my helopeter review they called and guess what..from 5 days it has been extended to 31 working days so basically they don’t care wether I needed the money urgently or not I’ll have to wait till next month being August…guys please if u have a Tymbank account transfer all u funds to another card and close it…You gonna loose u money and because there is no branch u will get a bunch of stories instead of u money back. I regret the day I opened an account with them.
K
Khanyesa's update17 Jul 2024, 22:04
Reviewer Update
Guys it’s gets even funnier.So when I made the initial call I was told I’ll get help within 5 working days but no response whatsoever so after my helopeter review they called and guess what..from 5 days it has been extended to 31 working days so basically they don’t care wether I needed the money urgently or not I’ll have to wait till next month being August…guys please if u have a Tymbank account transfer all u funds to another card and close it…You gonna loose u money and because there is no branch u will get a bunch of stories instead of u money back. I regret the day I opened an account with them.
