****med by Tymebank customer - no help from Tyme bank

I recently been ****med by a customer of Tyme bank for an amount of R2000. It just happened 2 hours ago and i logged an incident with my own bank but i am on hold for Tyme bank ***** for over 40 min.

***** is supposed to be quick and assist immediately. My bank has done their part. How will i get my funds back if Tyme bank cannot answer their call