*********** manager and poor service to customers fro Tyme bank staff

Here is my story, I have a card with tyme bank, however, my salary does not go to that card. As proactive as I am to check my credit report monthly, I saw a shock of my life a few weeks ago, I was flagged by tyme bank for an inquiry that I did not do. I called in and requested an answer to who logged the inquiry, and details captured etc, however, I did not get any answers. I called and requested a manager, but she was not available and she did not even care to call me back. Mammello told me that the manager Morne will contact me after a few days as they quired the matter with the credit bureau, till today, no response, no call, no details of who logged the inquiry, and no bank account closure. My issue is the incompetency of the manager who does not know how to provide service to a frustrated consumer, inquiries can affect my credit score, and it's a risk factor as I clearly stated that I did not make any inquiries, for me it's clear that it's a *****ulent activity. Tyme Bank, please I need answers and I need that inquiry to be removed from my credit report.