Low Safety measures to ****s

Item: GoTyme Bank | Formerly TymeBank
Rating: 1
Author: Thato T

On the 3rd of May, I lost R10 000 in just 2 minutes. After I realised that there was ********** activity on my account, I called the bank, in which it took about 20 minutes to get hold of an agent. The bank also does not have an option to decrease limits on their App. And there is no option to block your online banking.

A ***** case was opened, and a week later, I received a call from the investigator (Hleziphe) who told me that the bank cannot retrive any of the money and that the case will be closed.

Safety risks: You don't get notified when someone/you log into your banking app/online banking No OTP/authorization of transactions No notifications of inter-account transactions (from GoalSave to Current and Visaversa) No option to decrease limits (unless I missed it) Difficult to get hold of agents

Helpful (0)

Replies (2)

Thato T's updateReviewer Update

14 Aug 2021, 17:01

It has been over 3 months since my ***** case was opened and closed. Going through these reviews here, people are still experiencing the same issues. How has your security not been improved since the first few cases. Now you are allowing this to further escalate without taking accountability for our money. Your incompetence is costing people.

Thato T's update14 Aug 2021, 17:01

Reviewer Update

GoTyme Bank | Formerly TymeBank's replyOfficial

15 Aug 2021, 10:35

Please provide us with your Case ID , so we can follow up with ***** department.

GoTyme Bank | Formerly TymeBank's reply15 Aug 2021, 10:35

Official

Please provide us with your Case ID , so we can follow up with ***** department.